APPOEDB®
Contact Us
At APPOEDB®, we want every step of your shopping experience to feel simple and reassuring—from discovering the right light for your space to receiving your order at your door.
Have a question about one of our lamps, your order, delivery, or a return? Our customer care team is here to help.
Business Information
APPOEDB® is owned and operated by Hangzhou Ruiyin Yihua Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through appoedb.com.
Get in Touch
For customer support, please email us at:
Our team can assist you with product questions, orders, shipping and delivery, returns and refunds, payment enquiries, damaged or incorrect items, and other store-related concerns.
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer enquiries within 1–2 business days. Requests requiring investigation with a shipping carrier, payment provider, or other service provider may take additional time.
Need Help With an Order?
If you have already placed an order, including the following information in your message will help us assist you more efficiently:
- Your order number
- The email address used to place the order
- A short description of your question or issue
For your privacy and security, please do not send passwords or full payment-card information by email.
Product Questions
Not sure which light is right for your space?
You can contact us with questions about product features, dimensions, lighting characteristics, intended use, or other available product information.
Please include the product name or product page you are asking about so our team can identify the item quickly.
Shipping & Delivery
For questions about an order that is currently in transit, please include your order number and any relevant tracking information.
Our team can help with questions involving:
- Order and shipping status
- Tracking information
- Delivery delays
- Packages marked as delivered but not received
- Missing items
Some delivery investigations require us to contact the shipping carrier and may take additional processing time.
Something Wrong With Your Order?
If your package arrives damaged or you receive a defective, incorrect, or incomplete item, please contact us as soon as possible.
To help us review the issue, please provide your order number along with clear photos or videos showing the item, the problem, the original packaging, and the shipping label .
Please keep the product and its original packaging until our team has completed its review.
Returns & Refunds
Please contact our customer care team before sending an item back.
Once your request has been reviewed, we will provide the applicable return instructions and, where appropriate, the designated return address.
Please do not send products to our registered business address unless our customer service team specifically instructs you to do so. Unauthorized returns may not be accepted or processed.
For additional conditions and eligibility requirements, please refer to the Return & Refund Policy available on our website.