At APPOEDB®, we want you to know what to expect from the moment your order is placed until it arrives at your door.
This Shipping Policy explains how orders placed through appoedb.com are processed, shipped, tracked, and delivered, as well as what to do if you experience a delivery problem.
1. Order Processing
Once your payment has been successfully confirmed, your order will normally enter processing within 1 business day.
During this time, we may:
- Confirm your order information
- Prepare and inspect your items
- Package your products for shipment
- Complete fulfillment and carrier handoff
Processing time is separate from shipping or transit time.
Orders placed on weekends or public holidays will generally begin processing on the next applicable business day.
Certain products, larger orders, or lighting items requiring additional protective packaging may need extra preparation time. If an unusual delay affects your order, we may contact you using the email address provided at checkout.
2. Where We Ship From
APPOEDB® works with different fulfillment facilities and logistics partners to serve our customers.
The facility used for a particular order may depend on product availability, inventory location, shipping destination, package requirements, and other fulfillment considerations.
As a result, products within the same order may occasionally be dispatched from different locations or in separate packages.
Regardless of the fulfillment location, APPOEDB® remains your point of contact for customer support relating to orders placed through appoedb.com.
3. Estimated Delivery Time
Shipping times depend on the destination, carrier, shipping method, customs procedures, and local delivery conditions.
For orders shipped to the United States, standard delivery generally takes approximately:
3–5 business days after dispatch
Please remember that our normal 1 business day processing period is separate from transit time.
For example, an order requiring 1 day for processing followed by 2–4 business days in transit may take approximately 3–5 business days in total.
International delivery times vary by destination and may take longer due to customs clearance, local carrier operations, or other regional factors.
All shipping and delivery timeframes are estimates rather than guaranteed arrival dates.
4. Shipping Costs & Free Shipping
Orders that meet the applicable threshold of $39 or more qualify for free standard shipping.
For other orders, available shipping methods and applicable shipping charges will be displayed during checkout before you complete payment.
Shipping costs may depend on factors including:
- Delivery destination
- Package weight and dimensions
- Products ordered
- Selected shipping method
- Applicable geographic restrictions
The shipping information displayed during checkout will apply to your particular order.
5. Tracking Your APPOEDB® Order
Once your order has been dispatched and tracking information becomes available, we will send shipping information to the email address associated with your order.
Please allow some time for the carrier's tracking system to update after a shipping label is created.
It is normal in some cases for tracking information to remain unchanged temporarily while a parcel moves between logistics facilities.
If your order is divided into multiple shipments, you may receive more than one tracking number.
6. Multiple Packages
We may split an order into separate packages because of inventory availability, product dimensions, protective packaging requirements, or different fulfillment locations.
If this happens:
- Packages may arrive on different dates
- Each package may have its own tracking number
- Receiving one package does not necessarily mean that the remainder of the order is missing
You will not be charged additional shipping fees solely because APPOEDB® chooses to fulfill an order using multiple shipments.
7. Checking Your Delivery
Please provide a complete and accurate delivery address when placing your order and monitor the tracking information after shipment.
Once your package arrives, we recommend inspecting both the packaging and products promptly.
If you discover that an item is damaged, incorrect, or missing, contact our customer support team and keep the original packaging while we review the issue.
8. Shipping Delays
Although we work to have orders delivered within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Carrier network delays
- Severe weather
- Public holidays
- High seasonal shipping volumes
- Customs inspections
- Remote delivery locations
- Local transportation disruptions
- Other circumstances outside our reasonable control
If your package has exceeded the expected delivery timeframe or tracking has not updated for an extended period, contact us at service@appoedb.com.
Please include your order number and tracking number, if available.
Our team will review the available information and, where appropriate, work with the relevant logistics or fulfillment provider to investigate.
9. If Tracking Says “Delivered”
If your tracking information indicates that the package was delivered but you cannot locate it, please first check:
- Your mailbox
- Front entrance or porch
- Garage or other safe delivery areas
- Reception or front desk
- Building mailroom or management office
- Other members of your household
- Nearby neighbors who may have accepted the parcel
- Any delivery notice provided by the carrier
You may also contact the carrier responsible for final delivery.
If the package still cannot be located, contact service@appoedb.com with your order and tracking information.
We will review the available delivery information and assist you with the appropriate next steps. A carrier's “delivered” status does not prevent us from reviewing a legitimate delivery concern.
10. Lost Packages
If tracking information indicates that your shipment may have been lost in transit, please contact our customer support team.
We may need to investigate the shipment with the relevant carrier or fulfillment partner before determining the appropriate resolution.
Depending on the circumstances and investigation outcome, available resolutions may include further delivery assistance, replacement, or refund where applicable under our policies or applicable consumer law.
Please allow an active investigation to be completed before submitting additional claims concerning the same shipment.
11. Shipping Address Changes
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to update the address if fulfillment has not progressed too far. However, we cannot guarantee an address change once an order has entered fulfillment, been transferred to a carrier, or been shipped.
If a package is returned, redirected, or requires reshipment because the customer provided an incorrect or incomplete address, additional shipping costs may apply where permitted.
12. International Orders, Customs & Duties
International orders may be subject to customs inspections and import requirements imposed by the destination country or region.
Depending on your destination, this may include:
- Import duties
- Customs charges
- Local taxes
- Brokerage or handling fees
- Other government-imposed charges
Unless otherwise indicated during checkout, such import duties, taxes, and locally imposed fees are the responsibility of the recipient.
Customs clearance may also affect delivery times. APPOEDB® cannot control the processing time of customs authorities.
13. Damaged, Incorrect or Missing Items
If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible.
To help us review the situation efficiently, please provide:
- Your order number
- A description of the issue
- Clear photographs or videos of the affected product
- Photographs of the original packaging
- A photograph of the shipping label, where relevant
Please retain the item and its original packaging until our team has completed the review or provided further instructions.
14. Returns After Delivery
If you wish to return an eligible product, contact service@appoedb.com before sending the item back.
Our team will review your request and, if applicable, provide the appropriate return instructions and designated return address.
Please do not send a return without authorization or send products directly to our registered company address unless our customer support team specifically instructs you to do so.
Return eligibility, applicable timeframes, product-condition requirements, return shipping costs, and refund procedures are governed by our Return & Refund Policy.
15. Shipping Support
If you need assistance with an order, shipment, tracking number, delivery problem, damaged item, or another shipping-related matter, contact APPOEDB® Customer Support.
Email: service@appoedb.com
Phone: +852 2425 0720
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond within 1–2 business days.
When contacting us about an existing order, please include your order number and the email address used during checkout so we can locate your order more efficiently.
16. Business Information
APPOEDB® is owned and operated by Hangzhou Ruiyin Yihua Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through appoedb.com.
Brand Name: APPOEDB®
Website: appoedb.com
Company Name: Hangzhou Ruiyin Yihua Network Technology Co., Ltd.
Registered Address:
Room 2106, Building 2, Aojing Mingdi, No. 150 Fanying Road, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Customer Support Email: service@appoedb.com
Customer Service Phone: +852 2425 0720
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond within 1–2 business days.