Overview
Welcome to APPOEDB®
These Terms of Service (“Terms”) govern your use of appoedb.com and purchases made through our online store.
APPOEDB® is owned and operated by Hangzhou Ruiyin Yihua Network Technology Co., Ltd. Throughout these Terms, “APPOEDB®,” “we,” “us,” and “our” refer to Hangzhou Ruiyin Yihua Network Technology Co., Ltd., as applicable.
When you place an order through appoedb.com, you enter into a purchase transaction with Hangzhou Ruiyin Yihua Network Technology Co., Ltd., subject to these Terms and the applicable policies published on our website.
By visiting our website, using our services, or purchasing from APPOEDB®, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use of our website and services.
Eligibility & Online Store Use
You must be legally capable of entering into a binding purchase agreement under the laws applicable to you in order to place an order through our store.
You agree to use appoedb.com only for lawful purposes.
You must not use our website, products, or services to:
- Engage in fraudulent or unlawful activity
- Submit intentionally false or misleading information
- Attempt unauthorized access to our systems
- Interfere with website security or operation
- Transmit viruses, malicious software, or harmful code
- Infringe the rights of APPOEDB® or another person
- Abuse promotions, payment systems, or store functionality
We may take reasonable measures to protect our website, customers, and services from suspected fraud, misuse, or security threats.
APPOEDB® Products
APPOEDB® offers lighting and home illumination products designed for a variety of everyday living spaces.
Our collections may include decorative lamps, ambient lighting, bedside lighting, desk lighting, and other home-lighting products.
We make reasonable efforts to accurately display product information, including descriptions, specifications, dimensions, materials, features, colors, and photographs.
However, the appearance of a physical product may vary slightly from what you see on your screen because of factors such as display settings, photography, lighting conditions, materials, finishes, or normal manufacturing variations.
Customers should review the information available on the applicable product page before purchasing.
Product Compatibility & Specifications
Before purchasing a lighting product, customers should review applicable specifications and consider whether the product is suitable for its intended use.
Depending on the product, relevant considerations may include:
- Product dimensions
- Power requirements
- Voltage or electrical specifications
- Installation requirements
- Intended location and environment
- Indoor or outdoor suitability
- Included accessories
- Other compatibility information
Where professional electrical installation is required, customers should use an appropriately qualified professional in accordance with applicable local requirements.
Product Availability
Products displayed on appoedb.com are subject to availability.
We may update, replace, limit, or discontinue products where reasonably necessary.
Adding an item to your shopping cart does not reserve inventory or guarantee that the product will remain available until checkout is successfully completed and the order is accepted.
Orders & Acceptance
When you submit an order through appoedb.com, you are making an offer to purchase the selected products subject to these Terms.
Receiving an automated order confirmation means that we have received your order. It does not necessarily constitute final acceptance or confirmation that the order has been shipped.
Orders may be subject to:
- Payment authorization
- Fraud-prevention checks
- Inventory availability
- Shipping restrictions
- Order-information verification
- Other reasonable fulfillment requirements
We reserve the right to refuse, limit, or cancel an order for legitimate reasons where permitted by applicable law.
Possible reasons include suspected fraud, payment failure, inventory shortages, obvious pricing errors, inaccurate customer information, or an inability to ship to the requested destination.
If we cancel an order after an applicable payment has been collected, the eligible amount will be refunded to the original payment method.
Customer Information
You are responsible for providing complete and accurate information when placing an order.
This includes your:
- Name
- Contact information
- Billing information
- Shipping address
- Other information reasonably required to process the transaction
Please review this information carefully before completing checkout.
If you discover an error after placing an order, contact service@appoedb.com as soon as possible.
We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment or shipment has begun.
Prices & Payment
Product prices are displayed through appoedb.com in the applicable currency shown on the website or during checkout.
Before completing your purchase, checkout will display the applicable order total, including available information about product prices, discounts, shipping charges, and taxes where applicable.
Prices and promotions may change from time to time. Changes generally do not affect orders already completed except where an obvious error has occurred and applicable law permits correction.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed through third-party payment providers, which may apply their own security procedures and terms.
For additional information, please review our Payment & Security Policy.
Taxes, Customs & Import Charges
Depending on your shipping destination, an order may be subject to taxes, customs duties, import charges, brokerage fees, or other amounts imposed by local authorities.
Where such charges are not collected during checkout, they may be assessed separately by the destination country, carrier, or relevant authority.
Unless otherwise stated during checkout, applicable import duties, taxes, and locally imposed charges are the recipient's responsibility.
Please review our Shipping Policy for additional information regarding international deliveries.
Shipping & Delivery
Orders are processed and delivered according to our Shipping Policy.
Processing times and delivery estimates are provided for guidance and are not guaranteed arrival dates unless expressly stated otherwise.
Delivery may be affected by circumstances including:
- Carrier delays
- Customs processing
- Severe weather
- Public holidays
- Remote delivery locations
- High shipping volumes
- Transportation disruptions
- Other circumstances outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address.
For processing times, estimated delivery periods, tracking, split shipments, customs, lost packages, and other delivery matters, please review our Shipping Policy.
Returns, Refunds & Cancellations
Returns, refunds, cancellations, damaged products, incorrect items, and related after-sales matters are governed by our Return & Refund Policy and applicable consumer law.
Please contact us before returning a product.
If a return is approved, we will provide the applicable return instructions and designated return address.
Do not return products to our registered business address unless our customer support team specifically instructs you to do so.
Customers may be asked to provide reasonable supporting information, including photographs or videos of a product, packaging, or shipping label, when necessary to investigate damaged, incorrect, incomplete, or defective orders.
Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.
Safe Use of Lighting Products
Customers are responsible for using products in accordance with their intended purpose and applicable product instructions.
Electrical or lighting products should not be modified or used in a manner inconsistent with their specifications or safety guidance.
Products not specifically designed or rated for wet or outdoor conditions should not be exposed to rain, water, excessive moisture, or unsuitable environments.
Where electrical installation or wiring is required, the work should be performed in accordance with applicable local requirements and by a qualified professional where appropriate.
Promotions & Special Offers
From time to time, APPOEDB® may provide promotional prices, discount codes, or other special offers.
Promotions may have specific:
- Eligibility requirements
- Validity periods
- Product exclusions
- Minimum purchase requirements
- Geographic restrictions
- Usage limitations
Unless expressly stated otherwise, promotional codes cannot normally be exchanged for cash, applied retroactively to completed orders, or combined with other promotional codes.
Intellectual Property
Content made available through appoedb.com—including text, product photographs, graphics, logos, illustrations, designs, videos, page layouts, and other original materials—may be protected by applicable copyright, trademark, and intellectual-property laws.
Such content may be owned by or licensed to APPOEDB®, Hangzhou Ruiyin Yihua Network Technology Co., Ltd., or the applicable rights holder.
You may not reproduce, distribute, publish, modify, sell, license, or commercially exploit protected website content without authorization, except where permitted by applicable law.
Third-Party Providers
We may use third-party providers to support different parts of our online store.
These may include e-commerce technology providers, payment processors, logistics companies, fulfillment services, analytics providers, and other business service providers.
Certain third-party services operate independently and may be subject to their own terms and privacy practices.
APPOEDB® does not control every aspect of independently operated third-party services.
Privacy & Personal Information
Our handling of personal information is described in our Privacy Policy.
The Privacy Policy explains how information may be collected, used, shared, retained, and protected when you interact with appoedb.com.
Additional information about applicable privacy controls can be found on our Your Privacy Choices page.
Prohibited Activities
You must not misuse appoedb.com or our services.
Prohibited conduct includes fraudulent transactions, unauthorized access attempts, malicious interference with the website, unlawful collection of personal information, misuse of payment systems, abuse of promotional offers, infringement of intellectual-property rights, or other unlawful activity.
Where reasonably necessary and permitted by law, we may restrict access, cancel affected transactions, or take other appropriate measures in response to suspected misuse.
Disclaimer
We make reasonable efforts to maintain accurate information and reliable website functionality.
However, to the fullest extent permitted by applicable law, we do not guarantee that every website feature will always operate without interruption, delay, or technical error.
Website maintenance, service-provider interruptions, internet connectivity problems, security events, or other circumstances may temporarily affect availability.
Nothing in this section excludes any warranty, guarantee, or consumer protection that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, APPOEDB® and Hangzhou Ruiyin Yihua Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such liability may lawfully be excluded or limited.
Nothing in these Terms is intended to exclude, restrict, or modify rights or remedies that cannot legally be excluded under applicable consumer law.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, or reasonable expenses arising directly from your unlawful use of appoedb.com, material violation of these Terms, or infringement of another party's rights.
This provision does not limit any rights or protections that cannot legally be waived.
Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary and permitted by applicable law.
The remaining provisions will continue in effect to the extent legally permitted.
Changes to These Terms
We may revise these Terms of Service periodically to reflect changes to our business, website, products, services, technology, or applicable requirements.
The updated version will be published on this page.
For purchases, the Terms in effect when an order was placed will generally apply to that transaction, subject to applicable law.
Contact APPOEDB®
If you have questions about these Terms of Service or need assistance with an APPOEDB® order, please contact us.
Customer Support Email: service@appoedb.com
Customer Service Phone: +852 2425 0720
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond to customer enquiries within 1–2 business days.
For questions relating to an existing order, including your order number and checkout email will help our team locate your purchase more efficiently.
Business Information
APPOEDB® is owned and operated by Hangzhou Ruiyin Yihua Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through appoedb.com.
Brand Name: APPOEDB®
Website: appoedb.com
Company Name: Hangzhou Ruiyin Yihua Network Technology Co., Ltd.
Registered Address:
Room 2106, Building 2, Aojing Mingdi, No. 150 Fanying Road, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Customer Support Email: service@appoedb.com
Customer Service Phone: +852 2425 0720
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond within 1–2 business days.