At APPOEDB®, we want you to feel confident when purchasing lighting and home illumination products from appoedb.com.
This Return & Refund Policy explains our return window, eligibility requirements, damaged or incorrect order procedures, return shipping responsibilities, exchanges, cancellations, and refund processing.
Please review this policy before requesting a return.
1. 30-Day Return Period
Eligible APPOEDB® products may be returned within 30 calendar days from the date of confirmed delivery.
To be considered within the return period, you must contact our customer support team and submit your return request within those 30 days.
Requests made after the 30-day period may not be eligible for return unless otherwise required by applicable consumer law.
2. Before You Return an Item
Please contact us before shipping any product back.
To start a return request, email:
Please include:
- Your order number
- The email address used during checkout
- The product you would like to return
- Your reason for requesting the return
- Relevant photographs or videos, where applicable
Our customer support team will review your request and provide the appropriate next steps if the return is approved.
Do not send a product back before receiving return instructions from APPOEDB®.
3. Return Eligibility
For a standard return to qualify, the product should generally be:
- Unused
- Uninstalled
- Unaltered
- In its original condition
- In its original packaging
- Complete with included parts and accessories
- Returned with manuals or documentation originally supplied with the product, where applicable
- Accompanied by valid proof of purchase
For lighting products, please take care before beginning installation or removing protective components if you believe you may need to return the item.
Products showing signs of use, installation, modification, customer-caused damage, or missing components may not qualify for a full refund, except where the issue relates to a defect or another right provided by applicable law.
4. Items That Cannot Normally Be Returned
Certain products may be excluded from standard change-of-mind returns, including:
- Customized or personalized products
- Gift cards
- Products clearly identified as final sale or non-returnable before purchase
- Products damaged through misuse
- Products damaged because of improper installation or unauthorized modification
- Unauthorized returns sent without following the applicable return procedure
These exclusions do not limit rights or remedies that cannot legally be excluded under applicable consumer law.
5. Where Should I Send My Return?
Do not send returns to the APPOEDB® registered business address.
Our return location may vary depending on the product, fulfillment facility, warehouse location, and customer destination.
After your return request has been reviewed and approved, our customer support team will provide the appropriate designated return address and return instructions.
Products sent to an unauthorized address, an incorrect warehouse, or our registered company address without prior instructions may not be received or processed correctly.
Please wait for our return instructions before shipping your product.
6. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
For change-of-mind, preference-based returns, accidental purchases, or incorrect product selections made by the customer, the customer is generally responsible for applicable return shipping costs.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
If we confirm that the order arrived:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from the applicable product description
we will provide an appropriate resolution, which may include a replacement, refund, or approved return solution at no additional cost to the customer, as applicable.
7. Damaged or Defective Products
Please inspect your APPOEDB® product promptly after delivery.
If an item arrives damaged or appears to have a defect, contact service@appoedb.com as soon as possible.
To help us review the issue, please provide your order number along with clear photographs or videos showing:
- The affected product
- The damaged or defective area
- The original packaging
- The shipping label, where relevant
Please keep the product, accessories, and original packaging until our team has reviewed your request or provided further instructions.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution based on the circumstances.
8. Wrong or Missing Items
If you receive a product different from the one you ordered, or part of your order is missing, please contact our customer support team.
Please provide:
- Your order number
- Details of the item received
- Clear photographs of the product
- Photographs of the packaging and shipping label where relevant
Please do not independently return an incorrect item before receiving instructions from our team.
Once reviewed, we will provide the appropriate next steps.
9. Refund Process
Once an eligible returned product reaches the designated return location, it will be reviewed.
After inspection, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
Please note that this is our refund processing timeframe.
After the refund is issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account. This additional processing time is controlled by the financial institution or payment provider.
10. Refund Amounts
Approved refunds are generally based on the amount eligible for refund under this policy and applicable law.
Where legally permitted, a deduction may apply if the returned product has:
- Missing parts or accessories
- Customer-caused damage
- Signs of installation or unauthorized modification
- Excessive handling beyond what is reasonably necessary to inspect the product
- Other reduction in value attributable to the customer's handling
For eligible preference-based returns, original shipping charges may not be refundable.
Nothing in this section limits mandatory refund rights available under applicable consumer law.
11. Exchanges
Exchanges depend on product and inventory availability.
In some circumstances, the simplest option may be to return an eligible product for a refund and place a separate order for the product you prefer.
If you received a damaged, defective, incorrect, or incomplete item, please contact us before placing another order so our team can first review the original purchase and determine the appropriate solution.
12. Order Cancellations
If you need to cancel an order, contact:
Please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests. However, cancellation cannot be guaranteed once an order has entered processing, fulfillment, packaging, or shipping preparation.
If the order has already shipped, it may no longer be possible to cancel the shipment. Once delivered, you may request an eligible return according to this policy.
13. Packages Returned to Sender
A shipment may occasionally be returned to a fulfillment facility because of an incomplete or incorrect shipping address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.
If this occurs, please contact our customer support team.
We will review the shipment and advise you of the available options.
Where a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if reshipment is requested, where permitted by applicable law.
14. Return Tracking
For customer-arranged returns, we recommend using a shipping service that provides tracking and retaining your shipping receipt and tracking information until the return has been completed.
APPOEDB® cannot confirm receipt of a return until it reaches the designated return location.
Please make sure you use the return address provided by our customer support team.
15. Consumer Rights
This Return & Refund Policy is intended to explain APPOEDB®'s standard return procedures.
Nothing in this policy is intended to exclude, restrict, or replace statutory rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Where applicable law provides you with additional mandatory rights, those rights continue to apply.
16. Need Help With a Return?
Our customer support team can assist with returns, refunds, exchanges, cancellations, damaged products, incorrect orders, and other after-sales questions.
Customer Support Email: service@appoedb.com
Customer Service Phone: +852 2425 0720
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond to customer enquiries within 1–2 business days.
For an existing order, please include your order number and the email address used during checkout whenever possible.
17. Business Information
APPOEDB® is owned and operated by Hangzhou Ruiyin Yihua Network Technology Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through appoedb.com.
Brand Name: APPOEDB®
Website: appoedb.com
Company Name: Hangzhou Ruiyin Yihua Network Technology Co., Ltd.
Registered Address:
Room 2106, Building 2, Aojing Mingdi, No. 150 Fanying Road, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang, China
Customer Support Email: service@appoedb.com
Customer Service Phone: +852 2425 0720
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond within 1–2 business days.